Frequently Asked Questions
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can enter this tracking number on our website's Order Tracking page to monitor the status and location of your package.
Do you ship internationally?
Yes!
We provide international shipping services to various regions through USPS. We strive to make our products accessible to customers worldwide. However, please note that our ability to ship to specific international locations may be subject to change at anytime and for various reasons. If we determine that we are unable to ship to your country, we will promptly cancel your order and issue a refund. Shipping charges
for your order will be calculated and presented to you during the
checkout process. The exact cost will depend on factors such as the
destination, package weight, and shipping method chosen.
What is the return policy?
All sales are final. No returns are accepted
What are the sizing details of the necklaces?
All items sizing's are in the product's description and on body wear of the product can be seen in the product's photo details are in the item’s description.
What happens if my necklace breaks?
There's a super easy fix to this answer. All of the links are adjustable and has a small opening in every link. Find the openings between each link and connect them back together. If you need further assistance reach our to our support team
What is estimated shipping time?
All orders are shipped out within 7-10 business days. You will receive a confirmation email once your order is placed, and additional emails once your order is shipped and delivered.
Please email info@kitesice.com for any concerns or questions.
Are necklace and pendants sold separately?
Yes! We have a selection of different pendants and necklaces for you to
chose which necklace or pendant you’d like to pair up together. And in the future when you buy new necklaces or pendants, all of Kites Ice designs are modular so they’re all able to link together and fit through any pendants! All pendants come with a chain to wear them though.
Does Kites Ice take custom orders?
We currently do not take custom orders but we will start taking select custom orders beginning of 2026
Sign up for our email list to get notified!
What’s the best way to take care of my Kites Ice Jewelry?
You can take care of your Kites Ice Jewelry by polishing and cleaning your pieces with a Microfiber Cleaning Cloth, similar to what you’d clean glasses with.
How to adjust my necklace?
All of the links are adjustable and has a small opening in every link. Find the openings between each link and connect them back together.